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Frequently Asked Questions

What are my payment options?

Christening Gifts accepts Visa and MasterCard credit card payments, as well as payments through Paypal. We also accept direct deposits. Please note that orders will not be processed until payment has cleared, so paying by direct deposit may delay your order by several days.

Do you ship overseas?

All prices listed are in Australian Dollars and include GST. At this time, we only ship within Australia.

Are online transactions secure?

Christening Gifts processes all payments through a Paypal secure system. We do not forward or sell your details to any outside sources.

Do you offer samples?

You are welcome to order a single item on most stock which will be charged at a unit cost plus shipping. Some items are sold as a set and therefore can not be sampled individually.

How do I know if the products I want to order are in stock?

Christening Gifts strives to keep all items in stock in quantities to meet your requirements. From time to time our suppliers may place items on backorder without the knowledge of Christening Gifts. If an item you have ordered is unavailable in the advertised timeframe, our staff will contact you immediately to let you know and provide you with the option to replace or refund your order. If you have any questions regarding this, please contact us at orders@Christening-Gifts.com.au

Do products arrive assembled?

Many of our products come with packaging options included. However, unless specified, products do not come pre-assembled. Please read the product description provided on the product page for details.

Will I receive a confirmation of my order?

You will receive an email confirmation shortly after placing your order. Please review your order details carefully and contact customer service immediately if you wish to make any changes. Once your order has been processed and is ready to be shipped from our facility, you will receive a second email containing delivery and tracking information. Order and shipping confirmation emails are sent to the shipping email address.

Can I collect my order in person?

Yes - pickup is available from our store/showroom at 1a, 310 Boundary Road Dingley Village. We are open to the public Monday to Friday 10-4pm and every Saturday from 10am – 1pm, excluding public holidays. If you would like to arrange a pickup outside of these times, please contact us to make an appointment.

Do you have a shopfront I can visit to view your products?

Yes - pickup is available from our store/showroom at 1a, 310 Boundary Road Dingley Village. We are open to the public Monday to Friday 10-4pm and every Saturday from 10am – 1pm, excluding public holidays. If you would like to arrange a pickup outside of these times, please contact us to make an appointment. We accept Visa, Mastercard, Eftpos or Cash.

How long does it take to receive my order?

We aim to have goods dispatched within 3 working days of your order being placed. If a delay outside of this timeframe is expected you will be notified via email immediately.

How do I check the status of my order?

To check on the status on your order, please send an email to orders@Christening-Gifts.com.au. You will need to quote your order number and email address to retrieve the status of your order. We will respond to email inquiries within 24 hours.

What are my shipping options?

Christening Gifts uses E-Go Couriers or Australia Post Registered Postage for all deliveries (whichever is cheaper). We do not try to make profits off shipping and will do our best to ensure accurate pricing.

Will I receive a shipment confirmation?

Once your order has been processed and is ready to ship, you will receive an email containing a tracking number(s) which will allow you track your order on the E-Go Courier website (www.e-go.com.au). Some items ship separately and you may receive multiple emails with more than one tracking number.

Can I rush my order?

We will do our best to ensure that your order ships in time for your event. If you need your items urgently, please email orders@Christening-Gifts.com.au to discuss whether your order can be expedited.

Do I have to sign for the delivery?

Christening Gifts strongly recommends you request a signature when your items are delivered; however we offer you the opportunity to have your parcel left by our courier if you are not home to receive the goods. Please note that if you request your parcel to be left, Christening Gifts takes no responsibility for the parcel being lost or stolen. Please consider getting items delivered to a daytime work address if you are not home during the day.

I wasn't there to sign for the delivery. Can it be resent?

Christening Gifts delivery charge covers the courier delivering to the shipping address you gave us one time only, or leaving the parcel if you requested this. You can collect your parcel from your local E-Go depot, or organise a redelivery at another time at your cost.

What is your refund and exchange policy?

We do our best to provide detailed descriptions of our products including dimensions and weight including information on packaging. As it can be difficult to ascertain some products over the internet, we offer a 100% Satisfaction Guarantee. If for any reason you're not happy with an item that you buy from us, simply return it within 7 days of receipt of the product for a prompt exchange or credit to be used in our store within 12 months (your choice).

Shipping charges are only refundable if:

  • We made an error on your order
  • There is damage to your order in shipping

Our generous return policy does not apply to items returned after your event date and items that cannot be returned for hygiene reasons (including earrings and personal items). The returns policy does not apply to sale items. Items purchased at sale prices cannot be exchanged or refunded. A restocking fee may be charged at our discretion. We will communicate any charges with you.

If you have purchased the wrong size or colour, or you are not entirely happy with your purchase, Christening Gifts will offer an exchange or credit note to the value of the items purchased, under the following conditions:

  • All products must be returned within seven days of receipt.
  • The product(s) must be as new (unused and undamaged) and with their original packaging intact.
  • No returns or exchanges on personalised, custom coloured or sale items
  • No returns or exchanges on bulk orders of 40 items or more

To organise an exchange or credit note, email sarah@Christening-Gifts.com.au with the following details: Your Name, Order Number, Product Name/Code, Reason for exchange.

What happens with damaged, missing or defective products?

All claims for damaged, defective or missing product(s) must be filed with Christening Gifts within 7 days of receiving your order. Email customer service at sarah@Christening-Gifts.com.au

Christening Gifts is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier. Insurance can be offered for $5.50 which will cover you in such instances. We will happily assist you in filing a claim with the appropriate party. Please keep all products in their original packaging until the claim is settled.

Can I cancel or change my order?

Please note that once you place an order, your order cannot be altered. If you wish to make additions to your order, we ask that you place a new order. It is possible that an order may be cancelled if the warehouse has not processed your request. If you have any questions about this, please email us at sarah@Christening-Gifts.com.au.

How do I provide general feedback?

Feel free to offer any feedback, good or bad to sarah@Christening-Gifts.com.au - we would love to hear from you

I have a general enquiry. Who do I contact?

Please email us:

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